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What is competency based interviewing?

1. What is it?

Competency based recruitment is a style of interviewing.

 

What is it?

It's a style of interviewing used so that a candidate can best show how they would demonstrate certain behaviours/skills in the work place; by answering questions about how you have reacted to and dealt with previous work place situations.

By using past experience a potential employer can predict future behaviour by:

 

You will be asked to give an example of a situation or task which led you to take a certain course of action. Probing questions will then be used to determine the course of action you took and what changes were created by those actions and the effects of those actions on others.

Traditional job descriptions are now quite out-dated. Most organisations will analyse a role by breaking it down into key competencies. For example the competencies of a lawyer may be planning and organising, innovation, personal drive, problem analysis and decision making. If an organisation uses this type of interviewing, it is very likely that your job will be defined on this basis and your performance in it will be managed through competencies. For example your appraisal may well be linked to evidence and real-life examples of having demonstrated these competencies.

2. How can I prepare for this type of interview?

CompetencyThe simple answer is you can't. You can prepare for the interview in the normal way by researching the company, making sure you are able to talk through the work and skills that you have described on your CV. You will be given the opportunity to market yourself for the role in the normal way. However, most candidates will find this type of interviewing much more interactive and enjoyable and it is likely that the interviewer will be able to encourage you to be much more open than in a traditional interview.

 

Usually the interviewer will have a number of pre-planned questions to ask you. For each of these questions they will ask for real-life evidence where you have demonstrated the behaviour or skills. They will know what the desired behaviours are and will look for positive and negative indicators. Examples of competencies and related questions are as follows:

3. Example one - Planning and Organising

 

Competency & Definition

Planning & Organising: prioritises; sets stretching but realistic targets and deadlines; plans ahead and has a structured approach to the work


Suggested Questions
Desired Behaviours

Describe a project you have managed/been responsible for:·

 

  • How did you plan your time? (& others time?)
  • How did you deal with obstacles?

    Have you ever managed a project which you knew would run over the timescale?

  • What did you do?
  • What could you do differently next time?

    In your current job, how do you schedule your time and set priorities?

    How did you prepare for this interview?

  • Prioritising

    Working in a structured and methodical way

    Maintaining candidate details

    Planning ahead to ensure timely delivery of results

    Managing time effectivelyMaintaining accurate management information, administrative records etc


    Negative Indicators

    Works late but unproductively most of the time

    Seldom completes a task unless they do all of the work themselves

    Reactive approach

    Inflexible in modifying plan/priorities

    Is easily fazed by obstacles/interruptions

    4. Example two - Team Skills

    Competency & Definition

    Team Skills: the ability to work with other people constructively to improve the effectoveness of the team


    Suggested Questions
    Desired Behaviours

    Tell me about a time when you have started a new job

     

  • How did you go about building an effective working relationship with your colleagues/team?
  • What effect did that action have on your success in that position?
  • What effect did that action have on the success of the team

    How do you galvanise your team into action?

    When has your own self-motivation rubbed off on others from whom you work?

    Describe an occasion when you chose not to work as part of a team

    Have you ever had to work in a team where you felt other members of the team were lacking in commitment/ability?

    When has a colleague let you down and how did you react?

  • Selecting staff who will complement others in the team

    Co-operating with others; helping people out when necessary

    Building effective teams

    Consulting others for advice when necessary

    Ensuring that important information is communicated accurately and quickly

    Resolving conflict or disagreements quickly and without holding grudges


    Negative Indicators

    Afraid to confront issues

    Insensitive to people, their feelings and needs

    Indiscreet and gets involved in gossip

    Plays people off against each other

    Holds grudges

    Withholds information

    5. Example three - Professional knowledge and judgement

    Competency & Definition

    Professional Knowledge & Judgement: has an extensive knowledge of his/her own field or department; understands the business and uses this to provide credible advice


    Suggested Questions
    Desired Behaviours

    What examples are there during the past 3-6 months where you have made an important decision which turned out to be correct?

    Have you made any poor decisions in the past 6 months? Tell me about it/them?

    How do you gather information on clients?

     

  • How have you used that information to influence a client or candidate?

    When did a client last ask you for advice (other than re a live assignment)?

  • Sound understanding of current law

    Sound understanding of clients

    Managing the flow of information to clients effectively

    Providing commercial and practical advice to clients

    Providing the client with credible advice


    Negative Indicators

    Inaccurate understanding of client's situation

    Assumes professional responsibility beyond level of competence/experience

    Abdicated decision-making to othersIgnores side issues as irrelevant

    6. Example four - Leadership

    Competency & Definition

    Leadership: Takes control of situations and events; recognises and rewards others performance; motivates; coaches and develops others


    Suggested Questions
    Desired Behaviours

    When was the last time you disciplined a member of staff?

     

  • How did you handle the situation?
  • What was the outcome?

    Describe a time when you have set goals for an individual or for your team

     

  • How did you go about it?
  • Were they achieved?

    Tell me about a sensitive or difficult staffing issues you have dealt with

     

  • What did you find most difficult about it?
  • What was this so?
  • What was the outcome?

    How have you introduced change to your team?

    How do you ensure your team gets feedback on its performance?

    Describe a situation in which you coached a team member

  • Giving feedback

    Conducting performance appraisals

    Developing people on the job

    Coaching and training staff

    Setting development objectives

    Delegating effectively

    Confronting difficult management/staff issues promptly

    Motivating teams to give their best

    Handling disciplinary procedures

    Recognising good performance

    Reviewing performance of staff on a regular basis

    Conducting effective meetings with team


    Negative Indicators

    Believes in an autocratic style of leadership

    Is insensitive

    Demonstrates an inconsistent style of leadership

    Tries to change how things are done without any consideration to proven methods and working practices


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